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CarlS · Posted: Fri Aug 28, 2009 9:06 am Post subject: Travelodge warning

This isn't directly related to kayaking or canoeing but I thought I would share a recent experience I had so that others wouldn't suffer the same fate.

In order to have plenty of time to catch the Portsmouth Ferry we booked a night at the Portsmouth Travelodge paying well in advance on the internet. We were a little bit delayed traveling down there and at about 2340 the hotel phoned to say that they had given our room to someone else, but they could fit us in at another Travelodge 18 miles away. I was someone taken aback by this since having paid in advance I thought the room was guaranteed, in anycase I fail to understand why they didn't check with me prior to giving the room away. However, I was promised that they would pay me £50 in compensation, refund my petrol money and provide a free breakfast, however, we couldn't take up the free breakfast offer since we had to make a mad dash to Portsmouth in order to catch the ferry.

After we arrived home from our holidays there was no cheque waiting for me or even an apology, I complained both to their managing director and hotel manager, but all I got was an email from customer services with a £50 voucher attached. It was not until I said I would take them to the small claims court that they sent me a cheque for the amount promised., but I hve still not had an apology.

I have done some research and this is not an uncommon situation with Travelodge, in many ways we were luckly, since other people have been turned away from their hotels without even an offer of a room elsewhere. Travelodge don't seem to care about customer service at all.

Disgusted Tunbridge Wells